Welcome to ZennyTrader Support
We're here to help you get the most out of your ZennyTrader experience. Whether you're new to the platform or need assistance with specific features, our support team is ready to assist you.
Contact Information
Frequently Asked Questions
How do I get started with ZennyTrader?
Download the app from the App Store, create your account, and complete the initial setup. The app will guide you through the process of connecting your trading accounts and setting up your preferences.
Which brokers are supported?
ZennyTrader supports 15+ brokers through our SnapTrade integration, including major platforms like TD Ameritrade, E*TRADE, Fidelity, and many others. Check the app for the complete list of supported brokers.
How does the AI psychology coaching work?
Our AI analyzes your trading patterns, emotional check-ins, and behavioral data to identify potential issues like FOMO, revenge trading, or tilt. It then provides personalized recommendations and interventions to help you make better trading decisions.
What breathing exercises are available?
ZennyTrader offers guided breathing sessions designed to calm your nervous system before, during, and after trading. These exercises help reduce stress and improve decision-making clarity.
Is my trading data secure?
Yes, we use industry-standard encryption and security measures to protect your data. We never store your actual trading credentials - we only access your trading data through secure, read-only connections.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time through your account settings in the app. You'll continue to have access to premium features until the end of your current billing period.
Do you offer refunds?
We offer a 7-day free trial for new users. If you're not satisfied within the first 7 days, you can cancel without being charged. For other refund requests, please contact our support team.
How do I export my trading data?
You can export your trading data and insights through the app's settings menu. This includes your trade history, emotional assessments, and performance analytics in CSV format.
Getting Help
Before contacting support, please check our FAQ section above. If you can't find the answer you're looking for, don't hesitate to reach out to our support team.
When Contacting Support, Please Include:
- Your account email address
- Device type and operating system version
- App version (found in app settings)
- Detailed description of the issue
- Steps you've already tried to resolve the problem
- Screenshots or error messages (if applicable)
Feature Requests
We're constantly improving ZennyTrader based on user feedback. If you have suggestions for new features or improvements, please email us at feedback@zennytrader.com.
Emergency Support
For urgent technical issues that prevent you from accessing your account or using critical features, please email urgent@zennytrader.com with "URGENT" in the subject line.